Last updated: Apr 22, 2025
1. Introduction
Welcome to bigwin29casino.com.ph (“we,” “us,” or “BIGWIN29”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our gaming services. By accessing or using our site, you agree to the terms outlined herein.
2. Data Controller
One Visaya Gaming Corporation
Address: [Insert corporate address]
Email: privacy@bigwin29casino.com.ph
We are registered under the Philippine Data Privacy Act of 2012, with our Data Protection Officer (DPO) available for any privacy‑related inquiries.
3. Scope
This Policy applies to personal information collected via:
- Our website: https://bigwin29casino.com.ph
- Any related mobile apps or APIs
- Customer support interactions
It does not cover information collected offline or by third parties outside our control.
4. Information We Collect
4.1 Personal Data
When you register or play on our site, we may collect:
- Identity Data: Full name, date of birth (to verify 21+ age requirement), gender
- Contact Data: Email address, phone number, billing and residential address
- Account Data: Username, password, security questions/answers
- Verification Data: Scanned government ID, proof of address
4.2 Usage Data
We automatically gather information about how you interact with our services:
- IP address, device identifiers, browser type/version
- Pages visited, time stamps, referring pages, click‑stream data
- Game play history, transaction logs, bet amounts
4.3 Cookies & Tracking Technologies
We use cookies, web beacons, and similar tools to:
- Authenticate and maintain your login session
- Remember your preferences and settings
- Analyze website performance and usage trends
- Deliver relevant advertising (with your consent)
You may disable cookies via your browser settings, but some site features may not function properly.
5. How We Use Your Information
We process your personal data to:
- Provide & Manage Gaming Services: Account setup, age verification, deposits/withdrawals, customer support.
- Communicate: Send you transactional messages (e.g., confirmations, security alerts) and, where consented, marketing promotions.
- Improve User Experience: Analyze usage patterns, troubleshoot issues, optimize site performance.
- Regulatory Compliance: Meet obligations under Philippine Amusement and Gaming Corporation (PAGCOR) regulations and anti‐money‐laundering laws.
- Legal Defenses: Exercise or defend legal claims, enforce our Terms of Service.
6. Sharing & Disclosure of Information
We may share your data with:
- Service Providers & Partners: Payment processors, identity verification services, hosting providers, analytics vendors—only to help us deliver our services.
- Affiliates: Other One Visaya Gaming Corporation entities for internal reporting and system improvements.
- Legal Authorities: When required by law, regulation, court order, or to protect our rights and those of others.
- Business Transfers: In the event of merger, acquisition, or asset sale, your data may be transferred, subject to this Policy.
7. International Data Transfers
Your information may be stored or processed in servers located outside the Philippines. We will ensure appropriate safeguards (standard contractual clauses or other mechanisms) are in place to protect your data in accordance with applicable laws.
8. Data Security
We implement technical and organizational measures—encryption, access controls, secure data centers—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data will be securely deleted or anonymized.
10. Your Rights
Under the Philippine Data Privacy Act, you have the right to:
- Access the personal data we hold about you
- Rectify any inaccurate or incomplete data
- Erasure or restriction of processing, subject to legal requirements
- Withdraw consent at any time (for marketing communications)
- Object to processing (in certain circumstances)
- Data portability, where applicable
To exercise these rights, please contact our DPO at privacy@bigwin29casino.com.ph.
11. Children’s Privacy
Our services are intended strictly for individuals aged 21 and older. We do not knowingly collect personal data from anyone under 21. If you believe we have collected data from a minor, please contact us immediately so we can delete it.
12. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. We will notify you by posting the new Policy on this page with an updated “Last updated” date. Continued use of our services after changes constitutes your acceptance.
13. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out to:
Data Protection Officer
One Visaya Gaming Corporation
Email: privacy@bigwin29casino.com.ph